Soaring highs, nail-biting lows: working in hospitality is one of the best jobs in
the world but also one of the most pressurised – and never more so than

In this eight-part series for BBC Two and iPlayer, Tom Kerridge lifts the lid on
an industry we all think we know but few really do, taking us behind the closed
doors of some of the UK’s most interesting businesses (including his own) at a
pivotal point in their journey, to reveal what goes into delivering the perfect
customer experience.

He meets passionate, visionary, obsessive characters, and uncovers the secrets
to their success as well as the challenges they face.  Tom celebrates their
skill and creativity, offering hard-earned advice when needed, as well as taking
onboard a few lessons himself.

From pubs and cafes to restaurants and hotels, wedding venues and caterers
to pop-up food stalls and festivals – this is the hidden story of the UK
hospitality industry; how it works, how it’s evolving, and how to survive and
thrive in it.

First transmitted July 2023 on BBC TWO and iPlayer.